Refund policy
Last Updated: October 21, 2026
At Organics Ocean, we aim to provide a clear and convenient shopping experience. This Return and Refund Policy explains the conditions and procedures for requesting a return or refund for purchases made through our online store.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in this policy and applicable consumer protection laws.
To be eligible for a return, items should generally meet the following conditions:
- The item is unused and in its original condition.
- The item is returned with its original packaging, where applicable.
- Proof of purchase, such as an order confirmation or receipt, is provided.
- The return request is submitted within the applicable return period.
Certain items may not be eligible for return due to hygiene, safety, personalization, or other legitimate restrictions, where permitted by applicable law. Any applicable exclusions will be communicated clearly before purchase.
Nothing in this policy limits any mandatory rights customers may have under applicable law.
2. How to Request a Return
To initiate a return, please contact us at elenamolfetti88@gmail.com with the following information:
- Your order number.
- The name of the item you wish to return.
- The reason for the return.
- Relevant photos, if the item arrived damaged, defective, or incorrect.
Our customer service team will review your request and provide instructions regarding the next steps, including the appropriate return address when a return is authorized.
Please do not send items to an address that has not been confirmed by our customer service team.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the item ordered, please contact us as soon as reasonably possible at elenamolfetti88@gmail.com.
Please include your order number and clear photos of the item and its packaging, where applicable.
We will review the information and work with you to determine an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.
4. Refund Processing
Once an approved return is received and inspected, we will notify you of the refund decision.
If approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Any applicable refund amount and eligible deductions will be communicated clearly. Refunds required by applicable law will be handled in accordance with those requirements.
Original shipping fees and return shipping costs will be handled according to the circumstances of the return and applicable law.
5. Return Shipping Costs
For returns due to a change of mind or other reasons not attributable to an error on our part, customers may be responsible for return shipping costs, where permitted by applicable law.
If an item is incorrect, damaged, or defective, we will review the circumstances and provide an appropriate resolution in accordance with applicable law.
6. Exchanges
If you would like to exchange an item, please contact us at elenamolfetti88@gmail.com.
Exchange requests are subject to product availability and the applicable return conditions. If an exchange is unavailable, we may discuss other available options with you.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have not been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the return procedure may apply instead.
This section does not affect any cancellation rights provided by applicable law.
8. Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
Organics Ocean
Email: elenamolfetti88@gmail.com
We will review your request and respond as soon as reasonably possible.