You can place an order or contact our customer care team by calling or texting  (503) 714-7182 or by emailing care@organicsocean.com.

We are open for customer support 7 days a week:
Weekdays (Mon-Fri) from 8am-8pm Eastern Daylight Time

Weekends (Sat-Sun) from 8am-6pm Eastern Daylight Time

Please be patient as we are not in the office until 8 AM Eastern Daylight Time. We will always respond to you within 1 business day, and usually within the hour.

In order to process your order online OR on the phone, we require the following information:

• Your shipping, order information & billing address.
• Phone number & email address for order confirmation and invoice.
• Payment method – please provide a credit card number to complete your order.

Our free and ground shipping options are through USPS, DHL, and UPS. Typical ship time is 3-5 business days. Priority paid shipping is 2-3 business days. We fulfill/ship your order within 1 business day of your order date. Orders are shipped only on weekdays, Monday through Friday.

Keep in mind that USPS has delays. We do not control their shipping operations and cannot guarantee shipping times.

Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges, please proceed through the checkout process and enter in your items and address. Every order over $75 ships free as well as all subscriptions.

Ground rates start at $4.25 and priority rates at $9.

You can subscribe to any of our packages by selecting the subscription option during your product selection. You can choose a duration of 1-3 months for each package to be shipped to your home automatically.

You will then be auto enrolled in an auto ship program, simply by making the selections and checking out.

After your purchase, we will send you a magic link to manage your subscription going forward. You can pause it, cancel it, and swap products completely on your own. You can also contact us directly to make any updates.

Shipping is free. Currently PayPal does not support subscriptions.

Subscriptions are the least expensive way to enjoy our services.

Keep this in mind: Every single body is different. Your results will depend upon your environment and your habits. If you sit on the couch with a bag of Doritos all day, don't expect sea moss to give you energy. If you slam caffeine every night, don't expect magnesium to help you sleep.

Consistency is key. Make sure you have a daily supplement schedule and are sticking to it. If you skip days, it will negatively impact your outcome.

Month 1 - your body is adjusting to the nutrients. Most will notice energy changes, or better sleep. This is an adjustment phase for the body.

Month 2 - your body is re-balancing and benefiting from consistent nutrient intake. You may notice an increased difference in benefits from month 1. This is where relief may start to show.

Month 3+ - months 3-6 is when the body really starts to adjust and build onto what you are putting into it. This is where the lasting benefits live and compound. What you notice in this time should carry with you if you stay consistent with dosing and a healthy lifestyle.

And also, if you don't get the results you're looking for, don't throw the baby out with the bathwater! For example, if your magnesium isn't helping your cramps because you have an underlying dehydration issue you aren't aware of, does that mean you should quit taking magnesium and restrict your body of the mineral? Probably not.

All products, once encapsulated, are tested for biologics at numerous US based labs. Raw powders are also tested for heavy metals and product ID/purity to ensure our company's quality standards prior to making all products.

We make all our products in the USA, with ingredients sourced from around the world. Predominant manufacturing takes place in three FDA registered and GMP compliant facilities, all within 30 miles of Provo, Utah.

Batches of each SKU are made and sold through every 2-5 months, and we’ve never had a product expire.

You have 90 days from the date of purchase to initiate a return. To begin the process, please contact our Customer Care Team to request a prepaid return label. Email care@organicsocean.com, text or call (503) 714-7182.

To receive a refund, customers must send back all bottles included in the refund request — including any empty or opened bottles. Refunds can’t be issued for bottles that are not received.

Once we receive your return, the refund will be issued to your original payment method.

Rest assured, we rarely lose a package that was scanned “delivered.” Usually, it’s either around or in your post box, on the front porch, or with a neighbor.

Check there, first. If that fails, customers always have success calling their local post office who delivers their mail and letting them know. Then they can get with the driver and see where it is. Sometimes they bring it back to the post office by accident, or placed it somewhere safer per their discretion.

We do not have control over the post office and can not coordinate re-deliveries on your behalf.

So, please check around your home and mailbox - if that fails contact the local post office to coordinate a re-delivery with your daily mail driver.

If you don't receive your package within 7 days of the expected delivery date or notice any delays in tracking updates, please reach out to us. We want to make sure you get what you paid for.

Email: care@organicsocean.com

Customer Care: (503) 714-7182

We’re a locally owned business based just south of Portland, Oregon, with a dedicated team both here and around the world. Our web developers, designers, marketers, writers, supplement formulators, and customer care specialists collaborate across the U.S. and internationally, but our roots—and many of our team members—remain right here in the Pacific Northwest.